21 ph Privacy Policy

When you create an account on 21 ph, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, game activity records, betting history, deposit and withdrawal transactions, and device or browser information. This data is necessary for us to operate your account, process payments in Philippine pesos (PHP), verify your identity in line with applicable regulations, and deliver a personalised experience across our Betting, Live Casino, Fish Game, Bingo, and VIP sections. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotions. In some cases, we collect technical data automatically — such as your IP address, operating system, and session duration — to help us maintain platform security and improve performance. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under Philippine law. All data collection is limited to what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used primarily to operate and maintain your 21 ph account, process deposits and withdrawals in PHP, verify your eligibility to use the platform, and provide access to all gaming sections including Live Casino, Fish Game, Bingo, and Betting. We also use your data to communicate with you about your account, including transaction confirmations, security alerts, and updates to our terms or policies. Where you have opted in, we may send you promotional communications about new features, VIP programme updates, or platform events — you can opt out of these at any time by contacting [email protected]. Your data helps us detect and prevent fraud, money laundering, and other prohibited activities, and to comply with our obligations under Philippine law and applicable gaming regulations. We use aggregated, anonymised data to analyse platform performance and improve the overall user experience, but this data cannot be used to identify individual players. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. Any use of your data beyond the purposes listed here will only occur with your explicit consent or as required by law.

21 ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. These third-party providers are not permitted to use your data for any purpose other than the specific service they are contracted to deliver. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 21 ph, our players, or the public. In the event of a business restructure, merger, or acquisition, your data may be transferred to the new entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer where required by applicable law. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under Philippine law.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, alteration, or disclosure. These measures include encrypted data transmission using industry-standard SSL/TLS protocols, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security reviews of our systems and processes. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at [email protected] so we can take prompt action. While we work hard to protect your data, no online platform can guarantee absolute security, and you use the platform at your own risk in this regard. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law and regulatory obligations. When your data is no longer needed, we securely delete or anonymise it in accordance with our data retention procedures.

As a registered player on 21 ph, you have rights over your personal data under applicable Philippine privacy law, including the right to access the personal information we hold about you, the right to request corrections to inaccurate or incomplete data, and the right to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to or restrict certain types of processing, and the right to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact us at [email protected] with your request and sufficient information to verify your identity — we will respond within a reasonable timeframe in accordance with applicable law. Please note that some requests may be subject to limitations where we are required to retain data for legal, regulatory, or fraud prevention purposes. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to working with you to resolve any concerns about how your data is handled. For more general questions about your account or the platform, our FAQ page is a good starting point.

21 ph may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make significant changes, we will make reasonable efforts to notify registered players through on-platform notifications or by email where contact details are available. The updated policy will always be published at this URL with a revised date at the top of the page. Your continued use of the platform after any update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always informed about how your personal data is being handled. If you do not agree with any changes to this policy, you should stop using the platform and contact our support team to discuss your account options. For any questions about this policy or how it applies to your account, please reach us at [email protected] or visit our FAQ page.